FAQ

Frequently Asked Questions

Where do you ship to? We currently ship to all addresses within the United States.

How long does shipping take? Orders are processed within 1-3 business days. Delivery typically takes 7-14 business days after processing.

Is shipping free? Yes! We offer free shipping on all orders, no minimum required.

How do I track my order? Once your order ships you will receive a confirmation email with your tracking number. Please allow 3-5 business days for tracking to update.

What is your return policy? We offer a 30-day return policy. Items must be in their original condition and packaging. Contact us at furrelollc@gmail.com to start a return.

My item arrived damaged — what do I do? Please contact us immediately at furrelollc@gmail.com with a photo of the damaged item and we will make it right.

Do your products work for both dogs and cats? Most of our products work for both dogs and cats. Check each product description for specific details.

How do I contact you? Email us anytime at furrelollc@gmail.com and we'll get back to you within 24-48 hours.